Call Centre

Call centre costs in 2017

Call Centres are key growth areas in Cape Town with many international companies running their operations from here. The LtE Call Centre course aims to prepare participants for this fast-paced sector with focused PC skills and practical role play exercises over an 8 week period. Trainees have the opportunity to visit call centres at partner companies such as TFG to experience first-hand the work environment.

Course Outline:

  • Introduction to Call Centre
  • The Call Opening
  • Listening Skills
  • Acknowledging the Caller
  • Transitioning a Call
  • Asking Questions (Probing)
  • Setting Expectations
  • Resolving Problems
  • Closing the Call
  • Call Centre Computer Skills
Offered: Khayelitsha only 
Instructor: Noziphiwo Jack
Entry requirements: Grade 12 & LtE Basic Computer Course
Course Duration: 8 weeks
Times: 08h30-13h30 Monday-Friday
Cost to Student:   

R300 (includes a R150 registration fee)

Cost to Learn to Earn: R12 100 to train one student
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